Outlook is endlessly loading profile

Written by Peter Molnar
I have a weird issue in last November, with a recently installed notebook, Windows 7 Enterprise and Office 2010 on it. It had worked few days, when one day the user called us with the following details:

Symptom: Outlook could start, but it was waiting at Loading profile.

Actions has taken by me:

  • Scandisk -> nope.
  • Scanpst -> nope.
  • Deleted Outlook local files -> nope.
  • Started Outlook in safe mode -> nope.
  • Deleted Exchange Account, set up as POP3 account ->WORKED! But we want Exchange account!
  • Set up Exchange Account again -> nope.
  • [head scratching -> nope]
  • Tried to repair Office -> Setup can not repair Office!
  • Remove Office -> Setup can not remove Office (OMG)!

The last action was a surprise indeed!

The last point highlighted the real problem: somehow Windows Installer not worked properly.

Next question: How to reinstall Windows Installer on a Windows 7 machine? The right answer: there is no installer package for Windows Installer on Windows 7. Use the System File Checker (SFC) utility with /scannow switch…

Voila, it worked!


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